Huge apology to everyone who has emailed us in the last month and hasn’t received a response. We thought we were being clever with our new customer support system (Zendesk, who are great), but we (I) actually had a rule set up that only emailed our replies about 20% of the time. If you’ve been waiting patiently and haven’t heard back from us, please get in touch again. We’ll get it right this time.
Time to reset the counter, I suppose: It’s been 0 days since a customer service related incident.